Contact us for food safety consulting, food safety training, food safety testing, and nutrition panels.
- Hours of Operation: 9:00 am to 5:00 pm Eastern
- Days of Operation: Monday – Friday (and weekends for up-charged RUSH/HOLIDAY projects and those under separate contract)
- Address: 6 Merrill Street, Unit 4, Salisbury, MA 01952
- Toll Free Phone: 888-80-QALAB or (888) 807-2522
- Local Phone: (978) 255-4355
- Cell Phones: Calls made to employee extensions forward to cell phones, and then voicemail, if the employee does not answer. Please do not dial cell phones directly unless you have an urgent matter.
- Texting: We do not use WhatsApp, Telegram, or similar applications. Please do not text project and/or billing information to any employee. Reach us via phone or email only.
- Fax: We no longer accept faxes.
We do not have a company sign in the Crossroads Plaza in order to discourage unnecessary foot traffic in the lab. Our unit is located between the actor’s studio and nail salon.
EXTENSION 101: CUSTOMER SERVICE, ACCOUNTING, HUMAN RESOURCES, INSURANCE, MARKETING, SALES
- Complete the New/Updated Customer Information Form
- Email your Payment Authorization Form to Rebecca directly
- Rebecca Hardy: rebecca@trelfalabs.com
EXTENSION 102: SAMPLE PICK-UPS, DROP-OFFS, SHIPMENTS, SCHEDULING
- PLEASE NOTE: ALL APPOINTMENT ALTERATION REQUESTS MUST BE SUBMITTED VIA THE BOOK NOW SCHEDULER OR EMAIL. WE DO NOT ACCEPT REQUESTS BY PHONE OR TEXT.
- View the latest Pre-scheduled Sample Pick-Ups Information
- Use the Book Now link for self-service
- Glory Trelfa: glory@trelfalabs.com
EXTENSION 103: LABORATORY PROJECTS, FOOD SAFETY CONSULTING, FOOD SAFETY TRAINING, NUTRITION PANELS
- PLEASE NOTE: CONSULTING CLIENTS: PLEASE ALLOW 24 HOURS PRIOR TO BOOKING A CALL WITH JON AND PLEASE CALL HIM DIRECTLY. ALL PROJECT ALTERATION REQUESTS MUST BE SUBMITTED IN WRITING. JON DOES NOT ACCEPT REQUESTS BY PHONE OR TEXT.
- Use the Book Now link for self-service
- Jon Trelfa: jon@trelfalabs.com
EXTENSION 104: ELECTRONIC CHAIN OF CUSTODY SUBMISSIONS, GENERAL LABORATORY REQUESTS
- PLEASE NOTE: ALL ANALYSIS ALTERATION REQUESTS MUST BE SUBMITTED IN WRITING. THE LAB DOES NOT ACCEPT REQUESTS BY PHONE OR TEXT.
- Download Chain of Custody Form
- Download Sample Labels Template
- MacKenzi Kimball: lab@trelfalabs.com
IN GENERAL
Please whitelist all of our email addresses to avoid messages ending up in spam.
Mailbox trelfalabs@gmail.com is no longer monitored for customer requests.
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