Trelfa Labs uses a LIMS (Laboratory Information Management System) to track all aspects of your testing. Upon completion and approval, Laboratory Director, Jon Trelfa, will instruct LIMS to email you an alert that lets you know your results are available for review/download from our Client Portal.
Please “White List” Trelfa Labs in Your Email Client
In order to make sure that our LIMS email correspondence does not get caught in your email junk or spam filters, please add email@example.com to your “White List” or “Safe Senders List”. For help with this, please contact Rebecca Hardy at firstname.lastname@example.org.
If you need assistance with the Client Portal, please review the detailed instructions on our Submit a Sample page. If you do not receive an email alert for your test results when expected, please contact Jon Trelfa directly at email@example.com. Upon Jon’s final approval, test results are immediately generated.