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(888) 80-QALAB or (888) 807-2522

Sample Delivery

Please contact us to make arrangements for the delivery of all samples, whether shipped, dropped off, or picked up by Trelfa Labs.

Email: jon@trelfalabs.com

Phone: 888.80.QA.LAB / (888) 807-2522, or locally (978) 255-4355

We will make every effort to accommodate your schedule for lab pick-ups. Please make sure to let us know when you expect shipped or delivered samples to arrive. We cannot be held responsible for packages that need immediate attention upon arrival if we aren’t informed of the delivery date.

Sample Collection

Please contact us if you need specific instructions for collecting food, beverage, dairy, or environmental samples.

Sample Packaging & Shipping/Delivery

Please make sure that your samples are:

  • clean
  • packaged properly/tightly sealed
  • included with ice packs, if refrigeration is required
  • included with packing material to avoid damage en route
  • properly identified so that they can be matched to your Order/Chain of Custody
  • no threat to laboratory operations
  • delivered within a timeframe that matches the required testing method

Delivery Address: Trelfa Labs, Inc., 6 Merrill St., Unit 4, Salisbury, MA 01952

LIMS Customer Portal Instructions

(Last Updated: 09.30.19)

Accessing the LIMS Customer Portal

Creating Your Password

  1. Open email invitation from info@qbench.net.
    1. If you do not get an email invitation within 48 hours of submitting your New Customer Form from http://trelfalabs.com/new-customer/, check your junk and spam folders in your email client. For further assistance, contact rebecca@trelfalabs.com.
  2. Click link to create new password.
  3. Enter New Password in blank field.
  4. Repeat New Password in blank field.
  5. Click Set Password.
  6. The following message appears: Your password has been successfully set. Return to login
  7. Click login

Logging In

  1. Point browser to: https://trelfalabs.qbench.net
  2. Enter email address.
  3. Enter password.
  4. Click Login to Customer Portal.

Password Retrieval

  1. Click Forgot your password?
  2. Enter email address associated with your account.
  3. Click Reset.
  4. Open email invitation.
  5. Click link to create new password.
  6. Enter New Password in blank field.
  7. Repeat New Password in blank field.
  8. Click Reset Password.
  9. The following message appears: Your password has been successfully set. Return to login
  10. Click login

Working Inside the LIMS Customer Portal

Your Order also serves as your Chain of Custody form. In addition to submitting samples for testing, you can also submit requests for consulting projects and nutrition panels.

Be sure to enter all samples for your Chain of Custody on one client portal order. If your Chain of Custody is broken up over multiple orders in the client portal, each order may not meet the $30 minimum order requirement and result in additional charges.

Orders

  1. Click Orders from the upper-left of the screen.
  2. Click the ID number link corresponding to your order to access.
  3. From there you will be able to check order status and see reports for downloading.

Order Requests

  1. Click Order Requests q from the upper-left of the screen.
  2. From there you may click to review the different types of orders submitted, including:
    1. All
    2. Revision Required
    3. Draft
    4. Submitted
    5. Approved
    6. Received

Submitting an Order/Chain of Custody

  1. Click Order Requests q from the upper-left of the screen.
  2. Click + New Order Request.

Order Section – Details Tab

  1. Complete fields in the Order Section as follows:
    1. Purchase Order: Enter number/code, if applicable.
    2. Work Type: Select from drop-down (Testing, Consulting, Nutrition Panel(s), Other)
    3. Samples Delivered Via: Select from drop-down (Lab Pick-Up, Customer Drop-Off, Carrier, N/A)
    4. Lab Report Type: Select from drop-down (Certificate of Analysis, Standard Report, N/A)
    5. Turn-Around Request: Select from drop-down (Standard, RUSH, or Holiday)
    6. Additional Parties to Receive Project Results: Enter full names and email addresses, one on each line.
    7. Order Instructions: Enter, if applicable.
    8. Authorized By (Full Name): Enter the full name of your company representative authorizing the Chain of Custody.
    9. Date Received: Enter today’s date.
  2. Click Create Order Request Draft.
  3. Edit as needed prior to completion of all 3 sections and final submission.
  4. Click Save as Draft when complete.

Order Section – Attachments Tab

Most sample orders do not require attachments. However, please upload any relevant attachments needed for consulting projects or nutrition panels. Nutrition panels require panels for each individual ingredient. For further instructions on submitting nutrition panel information, visit: trelfalabs.com/nutrition-labels/

  1. Click Attachments
  2. Click Choose file(s).
  3. File Name(s) will appear in the available field.
  4. Notes: Add any notes or instructions pertaining to the files.
  5. Click Upload.
  6. The file name and upload information will appear on the screen upon completion.
  7. If needed, click download icon to save to your device.
  8. If needed, click trashcan icon to delete it from your project request.

Samples Section

  1. Complete fields in the Samples Section as follows:
    1. How many samples would you like to add? Enter total number of samples. Click Add.
    2. Sample IDs: Automatically generated after completing this section.
    3. Description: Enter each sample Description on a separate row.
      1. Dairy Clients: Include your test month and year at the beginning of your first description.
        1. Example: Oct 2019 – Chocolate Ice Cream
    4. Lot Number: Enter corresponding Lot Number for each sample on a separate row.
    5. Sample Type: Enter corresponding Sample Type for each sample on a separate row.
    6. Comments: If applicable, click the comment icon to enter corresponding Comments for each sample in the pop-up field provided on a separate row. Click Close to discard or Save to add.
    7. Delete: Click trashcan icon to delete sample on corresponding row, if necessary.
  2. Add additional samples by entering the number in the Number of samples field and clicking Add
  3. Click Save Samples.
  4. Print Labels: (Optional) Generic label only available at this time.

Tests Section

If you have been given Panel Codes for test panels your company routinely orders from the lab, you may opt to search by Panel. However, you can only apply either Assays or Panels to one Chain of Custody/order, not a combination.

  1. Complete fields in the Tests Section as follows:
  2. Select Search Assays OR Search Panels from the drop-down list.

Search Assay

  1. Click inside the box to display alphabetical drop-down list.
  2. Click the first assay to add to your order. It will appear in the box.
  3. To select more assays, continue to click inside the box, scroll down the list, and click desired assays to select.
  4. If you make a mistake, you can remove assays by clicking the small x to their left.
  5. Continue until you have selected all the Assays that you will be assigning to samples on your entire chain of custody. You will assign them to specific samples on the next screen.
  6. If you would like specific samples to be rushed, select RUSH from the assays provided.
  7. Click Submit.
  8. Click Cancel to start over with this section.

Search Panel

  1. Click inside the box to display alphabetical drop-down list.
  2. Click the first panel to add to your order. It will appear in the box.
  3. To select more anels, continue to click inside the box, scroll down the list, and click desired panels to select.
  4. If you make a mistake, you can remove panels by clicking the small x to their left.
  5. Continue until you have selected all the Panels that you will be assigning to samples on your entire chain of custody. You will assign them to specific samples on the next screen.
  6. Click Submit.
  7. Click Cancel to start over with this section.

Assign Samples to Selected Assays

  1. Using checkboxes to the left, select Assays to assign to Samples to the right.
  2. Using checkboxes to the right, select Samples to assign to Assays to the left.
  3. For rush samples be sure to assign the RUSH assay to each sample that needs to be rushed.
  4. Click Assign.
  5. Click Clear to start over.
  6. When finished, click Submit.
  7. Your will return to the previous screen. Click Save Tests.

Final Submission

  1. Scroll back up to the top of the screen.
  2. Click Submit Order Request.
  3. This concludes your Chain of Custody/order.

Changing Your Log In Password

  1. Inside the portal, click your name in the upper-right of the screen.
  2. Click Change Password.
  3. Enter Current Password in blank field.
  4. Enter New Password in blank field.
  5. Repeat New Password in blank field.
  6. Click Submit.
  7. Or, click Close if you decide to exit without changing.

Further Assistance

If you need further assistance, contact Rebecca Hardy at rebecca@trelfalabs.com or (978) 417-2525 (cell), 9 am to 5 pm, Eastern Time.

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